| A complete turn-around when I phoned Apple Tech Support yesterday re: my MacBook Pro. I had the most wonderful experience.
Prior to this, I was basically told I was S.O.L. when I sent my laptop in for repairs. I had purchased the extended warranty, and did everything "right", but the Genius at the Genius Bar, Chris, blew me off and set me on a bad path, and the tech support falsely accused me of having had an "accident" with the computer, and they were really unpleasant, and I have been sitting here, w/out my new laptop, contemplating going to the "dark side" for a PC since there was no satisfaction to be had. But, I phoned again yesterday, and spoke to a caring gent named Adam. He didn't "read off a script", he let me give him the background story, and he listened! Next he got Dave on the phone, and *he* listened, and he is sending a box to me to send it back for repair, no cost to me (as it should be, but to date, I was stuck with a broken laptop and no where to go). Bravo, and standing ovation to these two gentlemen at the Tech Support center!!! The other people need to learn from them on what customer service is about. I hope I get it back from them before I go to Clear Passage, toes and fingers are crossed.
I'm nervous about the trip, and keep trying not to put too much hope in this basket, but how can I not? I have had another bad bout with the tummy the past couple days. I know part of it is lack of sleep. My brain won't stop the chatter and worry, and Gordy's snoring, well, he's good at it to say the least , and then, the first time in a long while, I experienced waking up to a sore jaw. I had been clenching and grinding, aka bruxism when I did fall to sleep. Ugh. I'm pretty much fasting again. Dammitall. I hurt and it is so uncomfortable. I hope the trip is fruitful. I really really need this to help me...! Pax
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